Delivery details

We will always try to despatch your order within 3 working days of receiving it. You can check the status of your order by logging onto the "My Account" area of the website.

If you’ve not had your order within 14 days for items delivered to the UK or 28 days for worldwide deliveries please let us know by calling 0800 9520089 between 9am and 5pm Monday to Friday or by emailing shop@tfl.gov.uk

Please note that if you order more than one product they may be despatched separately and arrive with you at different times.

Our standard postage charges are as follows:

• UK: £2 plus £1 per item
• Europe: £3 plus £1 per item
• Worldwide: £4 plus £1 per item

Postage for travel card wallets is charged at 0.50 p per wallet and 0.50 p for any additional item.